Garantía legal

The period runs from delivery. Anyone offering you a “two-year warranty” on new goods sold into Spain is offering you less than the law requires, and a contract term that tried to shorten this to two years would simply be void.

A piece conforms to the contract if it:

• matches the description, type, quantity, quality and functionality we published for it — including the figures we state, so a cap sold as 52 grams should weigh about 52 grams;
• is fit for the purposes such goods are ordinarily used for;
• is delivered with the accessories and instructions you could reasonably expect, and is of the quality and durability normal for headwear of this type and price;
• corresponds to any sample or model we showed you, and to the public statements we made about it on this site.

For the first 2 years after delivery, if a lack of conformity appears we have to show that it did not exist when we handed the goods over. You do not have to prove anything about its origin.

Between two and 3 years, the burden shifts: it is for you to show that the defect existed at the time of delivery. Photographs and a description of how the fault appeared are usually enough for us to accept a claim without argument, and we would rather resolve a borderline case than win it.

The remedies run in a statutory order:

• First: repair or replacement, at your choice between the two, free of charge, within a reasonable time and without significant inconvenience. We pay postage both ways on a conformity claim. We may decline the option you pick only if it is impossible or disproportionately costly compared with the other.
• Then: a price reduction or termination of the contract. Available where repair or replacement was not carried out within a reasonable time, where it would cause you significant inconvenience, where the defect reappears, or where it is serious enough to justify it directly. Termination is not available for a trivial defect.

Where the contract is terminated we refund the price against return of the goods. Where a piece is replaced, the guarantee period on the replacement starts again from the delivery of the replacement.

• Normal wear: fading with washing and sunlight, softening of a stiffened crown, the gradual relaxing of an elastic band. Textiles change with use and that is not a defect.
• Damage from misuse, accident, alteration, or washing against the stated care instructions.
• Deliberate design characteristics we published — a garment-washed cap arrives looking worn because that is what it is.

Colour variation between production runs, and between a screen and the object, is normal in woven and knitted fabric and is not in itself a lack of conformity.

1. Write to support@gorrasbeirets.shop or call +34 1172509694 with your order reference, what the problem is, and a photograph if the fault is visible.
2. We reply within 1 business day with either an immediate resolution or a return label.
3. We repair, replace or refund as agreed. We pay postage both ways on accepted conformity claims.

The statutory guarantee is independent of the 14-day right of withdrawal, which needs no reason at all, and of any right you hold under the mandatory law of your own country of residence. Nothing on this page limits any of them.