Envíos y devoluciones

Shipping is shown as its own line on the checkout page before you place the order. Every price on this site is in US Dollars (USD). You are charged in USD.

Orders are picked and dispatched in 1 – 2 business days once payment is complete. Transit begins after that. The figures below are the carriers' working ranges, not guarantees; customs inspection is the usual reason a parcel sits still.

In no case will delivery exceed 30 days from the conclusion of the contract. If it does, you may set an additional reasonable period and, failing that, terminate and be refunded in full.

There are destinations our carriers do not reach or where trade restrictions apply. If your address turns out to be one of them we tell you and refund in full rather than leaving the order open.

Deliveries within the European Union carry no further charge. Outside it, the destination country may levy import duty, customs handling or local sales tax. Those are the buyer's responsibility, are payable to the carrier or the authority rather than to us, and are not included in the price or the shipping fee.

We declare parcels accurately at their real value. We cannot mark an order as a gift or understate it.

A tracking link is emailed when the parcel leaves us. If tracking has not moved for five business days, write to support@gorrasbeirets.shop with your reference and we will open a case with the carrier.

If a parcel arrives damaged, photograph the outer packaging before opening it if you can, and send us the photographs within a few days of delivery. Risk sits with us until you take possession, so a parcel damaged or lost in transit is our problem to fix, by replacement or refund, at no cost to you.

1. Tell us within 14 days of delivery, by email or phone, quoting your order reference. No reason is needed.
2. We reply within 1 business day confirming the return address and what to include.
3. Send the goods back within 14 days of telling us. Include the pieces and their packaging where you still have it. You pay the return postage on a withdrawal; we pay it on a conformity claim under the guarantee.
4. We refund within 14 days of being informed, by the same means you paid. We may wait until the goods arrive back or until you show they were sent.

Use a trackable service. Until the parcel reaches us it is in your hands, and tracking is what lets you claim the refund before it arrives.

We do not run an exchange process, because it is slower than the alternative. Return the piece for a refund and place a new order for the one you want; that way the new piece ships as soon as you order it rather than waiting for the old one to reach us.